A different way of looking at staff cuts

Today I want to talk about another strategy out of my Business Survival Guide – that’s about different way of looking at staff cuts

Transcript

Today I want to talk about another strategy out of my Business Survival Guide – that’s about different way of looking at staff cuts.

The key here is to split your staff between those that are customer facing, or serving your customers and those who are not.

For those staff that are not supporting your existing customers, the first question is, why do you have that role? Have you go that role because you always had? Now if you need that role, the aim here is how can you do that for cheaper? Can you reduce the work there? Can you reduce their hours? Can they work part time? Can you reduce their pay? Can you outsource? What can you do to reduce the costs

Alternatively, what can you do to give them some customer facing work so they actually add value to your customers? There is a different mindset there.

Now for your customer facing staff, it is not a question of reducing costs by say 20%, what you need to do is focus on making your staff more effective and more efficient at what they are doing.

Can you take out parts of the process that don’t not add value and save costs? Can you do things quicker or remove roadblocks that save costs? Can you reduce mistakes or eliminate rework so it says you costs?

It is a different mindset there. The aim is for customer facing staff, more efficient, more effective and deliver better value. For non customer facing staff, obviously the cheapest yu can get. And you may find that the percentage cuts in the non customer facing staff are deeper than the cuts in your customer facing staff.

Just a different way to look at your staff cuts without necessarily making a unilateral say 20% cut across everyone.

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